You can return any item for a refund, or you can exchange it for a different size within 28 days of receiving your original order. To return items just fill in the returns form supplied with your order and post it back to us. Or download it and print here:
Laurie Lee Studio, Unit 14, Studio 5, Tilia Road, London E5 8JB
Before you return your item please make sure it is unused, in the original packaging and in a saleable condition, with any labels and tags still attached.
Tags and labels that are removed will make the item non returnable.
We aim to process all returns as quickly as possible. Once we have received your package, your return should be processed within 10 working days. We'll send you an email to let you know once we've processed your return with the details of any refunds and exchanged items.
The cost of returning the goods to us is your responsibility.
If you are within the UK or international and the item is incorrect or faulty please email contact firstname.lastname@example.org with your name, order number and a brief outline of what has happened and we will cover the cost of returning the item.
When returning items to us please remember that the goods are your responsibility until they reach us here. Please ensure your item is packaged up properly so it can’t get damaged on the way. We always advise to use a tracked and or signed for service for returns.
The original shipping charges are non-refundable unless the goods are damaged or incorrect.
Please be aware that custom orders are non refundable unless they are faulty.
We do not offer exchanges or refunds on earrings currently for hygiene reasons unless they are faulty.